Returns & Refunds Policy

We stand behind the quality of our products

Return Policy Overview

At Bloom & Vine, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy within 48 hours of delivery.

Eligibility for Returns

✓ Items We Accept Returns For:

  • Flowers that arrived damaged or wilted
  • Arrangements that don't match the website image
  • Products that were defective upon arrival
  • Wrong items delivered
  • Items returned within 48 hours of delivery

✗ Items We Cannot Accept:

  • Items used or consumed after delivery
  • Items returned more than 48 hours after delivery
  • Items that have been cut or modified
  • Items returned without original packaging
  • Custom arrangements (unless damaged/defective)

How to Return an Item

1

Contact Us

Email info@bloomandvine.com or call +964 750 123 4567 within 48 hours of delivery

2

Provide Details

Send photos of the damaged items and include your order number

3

Receive Return Approval

Our team will review your request and respond within 24 hours

4

Ship or Receive Replacement

Return the item or receive a replacement/refund as agreed

Refund Processing

Refund Timeline

  • Approval: 24 hours
  • Processing: 3-5 business days
  • To Your Account: 5-10 business days
  • Total: Up to 15 business days

Refund Method

  • Credit Card: Original card
  • Debit Card: Original card
  • Bank Transfer: Your bank account
  • Store Credit: Available immediately

Replacement Policy

If your order arrives damaged or defective, we offer a free replacement. Here's how it works:

  • Contact us within 48 hours with photos of the damage
  • We prepare a replacement arrangement immediately
  • Free re-delivery to your address
  • No additional charges or hassle

Frequently Asked Questions

What if I received the wrong arrangement?

Contact us immediately. We'll arrange a replacement or full refund at no cost to you.

Can I return an arrangement after 48 hours?

Our standard policy is 48 hours. However, contact us if you have valid concerns - we may be able to help.

Do I pay for return shipping?

No. Return shipping is FREE for defective or damaged items. We cover all costs.

Can I get store credit instead of a refund?

Yes! You can choose store credit and receive an additional 10% bonus on your credit amount.

Have Questions About Our Return Policy?

Our customer service team is here to help

Contact Us